Responsible Gaming at krekaya
— Play Smart, Stay Safe

1. Our Commitment to Responsible Gaming

At krekaya, we believe that gambling should be an enjoyable, voluntary form of entertainment — never a source of financial stress, family conflict, or personal harm. We are deeply committed to upholding responsible gaming standards across every aspect of our platform, from the games we offer to the tools we provide and the way we communicate with players across Bangladesh.

Our responsible gaming programme is built on three core principles: Prevention, which means putting robust age verification and account controls in place before a problem can develop; Awareness, which means helping players recognise the warning signs of problem gambling and make informed choices; and Intervention, which means providing immediate, accessible support tools and professional helpline referrals when a player needs help.

Every player on krekaya — whether they are placing a cricket bet during BPL season from Dhaka, spinning slots from Chittagong, or playing a hand of Texas Hold'em from Sylhet — deserves a gaming experience that is fair, transparent, and within their means. krekaya staff receive regular training on responsible gaming indicators, and our platform systems are configured to flag accounts that show patterns consistent with problem gambling, triggering a proactive outreach from our support team.

2. Player Protection Tools

krekaya provides a comprehensive suite of player protection tools that you can activate at any time through your account settings or by contacting support. These tools are designed to give you meaningful control over your gaming behaviour and to act as a practical safety net when you feel your play is getting out of hand.

2.1 Deposit Limits

You can set a maximum deposit amount on a daily, weekly, or monthly basis. Limits apply to all payment methods — including bKash, Nagad, Rocket, Upay, and bank transfers. Once a limit is in place, the platform will decline any deposit that would exceed it. Lowering your limit takes immediate effect. Raising a limit is subject to a mandatory 24-hour reflection period to prevent impulsive decisions during an active gaming session.

2.2 Loss Limits

In addition to deposit limits, krekaya allows you to set a maximum loss threshold over a defined period. If your net losses reach the specified amount within the chosen timeframe, further wagers will be declined until the period resets. Loss limits are a powerful tool for players who want to ensure that their gaming stays within a pre-agreed entertainment budget.

2.3 Wager Limits

You may set a maximum stake per individual bet or per gaming session. This applies across all game types on the krekaya platform, including cricket odds betting, slot spins, live casino tables, and card games. Wager limits help prevent a single session from escalating into amounts beyond your comfort zone.

2.4 Session Time Limits and Reality Checks

Set a cap on how long each gaming session lasts. The platform will prompt you with a reality check notification at regular intervals (every 30, 60, or 90 minutes, as you choose) showing your session duration and net profit/loss. At the end of your set session time, the platform can be configured to log you out automatically.

2.5 Cooling-Off Periods

A cooling-off (time-out) period temporarily suspends your account for a period of your choosing — 24 hours, 48 hours, one week, or one month. During a cooling-off period, you cannot log in, place bets, make deposits, or access promotional offers. The cooling-off period cannot be shortened once activated, ensuring it serves its intended protective purpose.

3. Age Restriction & Verification

krekaya operates a strict 18+ policy. Gambling is legal only for adults, and krekaya is fully committed to preventing minors from accessing the platform. This is not merely a regulatory formality — it reflects our genuine belief that gambling products are not appropriate for individuals under the age of 18.

3.1 Age Verification at Registration

All new krekaya accounts are required to provide a date of birth during registration. Accounts where the stated date of birth indicates the applicant is under 18 years of age will be rejected immediately. Before any withdrawal can be processed, krekaya requires identity verification (KYC) which confirms the account holder's age using a government-issued document such as a National Identity Card (NID), passport, or driving licence. Any account found to belong to a minor will be closed immediately and any funds held returned appropriately.

3.2 Parental Controls

If you are a parent or guardian in Bangladesh and you are concerned that a minor in your household may be accessing gambling websites, we strongly recommend implementing parental control software on shared devices. Tools such as Net Nanny, Qustodio, or the built-in parental control features on Android and iOS devices can restrict access to gambling-related content. krekaya also recommends keeping your account credentials strictly private and logging out of your account on any shared device after each session.

3.3 Reporting Underage Access

If you have reason to believe that a minor has registered or is using a krekaya account — whether your own child, a family member, or any other individual — please contact our support team immediately at [email protected] or via 24/7 live chat. We will investigate all such reports promptly and take the necessary protective action without delay.

4. Self-Exclusion

Self-exclusion is the most powerful responsible gaming tool available on the krekaya platform. It is designed for players who have recognised that their gambling has become a problem and who need a definitive, enforced break from the platform. Requesting self-exclusion is a courageous and responsible decision, and krekaya's team will support you through the process with full confidentiality and without judgement.

4.1 Self-Exclusion Periods

krekaya offers the following self-exclusion durations:

• 6 Months: A medium-term break, suitable for players who want a sustained period away from gambling to reassess their habits.
• 1 Year: A longer structured break, often recommended alongside professional counselling or support group participation.
• 3 Years: An extended exclusion for players who need a significant long-term commitment to stopping gambling.
• Permanent: Irreversible closure of your krekaya account. This option is available for players who have decided to stop gambling permanently. Permanent self-exclusion cannot be reversed under any circumstances.

4.2 What Happens During Self-Exclusion

Once self-exclusion is activated, your account is immediately suspended. You will not be able to log in, make deposits, place bets, or access any games. krekaya will suppress all marketing communications to your registered email address and mobile number for the duration of the exclusion. Any pending withdrawals of legitimate winnings will be processed to your registered payment method (bKash, Nagad, or bank account). Your account balance is protected and will be available upon verified reinstatement at the end of a non-permanent exclusion period.

4.3 How to Request Self-Exclusion

Self-exclusion can be requested through any of the following channels at any time — 24 hours a day, 7 days a week:

• Directly in your account settings under the Responsible Gaming section.
• Via krekaya's 24/7 live chat — simply inform the agent you wish to self-exclude and specify your desired duration.
• By emailing [email protected] with the subject line "Self-Exclusion Request" and your preferred exclusion period.

4.4 Reinstatement After Self-Exclusion

At the end of a non-permanent self-exclusion period, your account will not be automatically reactivated. You must make an explicit request to reinstate your account, after which there is a mandatory 7-day reflection period before access is restored. This cooling-off window is designed to ensure that the decision to return to gambling is deliberate and considered, rather than impulsive. krekaya will not contact you proactively to encourage reinstatement — the decision must come entirely from you.

5. Recognising Problem Gambling

Problem gambling can affect anyone, regardless of age, income, or background. It often develops gradually and can be difficult to recognise from the inside. Understanding the warning signs — both in yourself and in people you care about — is the first step towards getting help.

Gambling becomes a problem when it is no longer purely a form of entertainment but begins to negatively impact your finances, mental health, relationships, or day-to-day responsibilities. krekaya is committed to helping players in Bangladesh identify these signs early and access the support they need.

5.1 Warning Signs in Your Own Behaviour

• Spending more money on gambling than you originally intended or can afford to lose.
• Chasing losses — continuing to gamble in an attempt to recover money you have already lost.
• Gambling with money that should be used for essential expenses such as rent, food, or family needs.
• Feeling restless, irritable, or anxious when you are not gambling or when you try to reduce your gambling.
• Lying to family members or friends about how much time or money you are spending on gambling.
• Neglecting work, studies, family, or other important responsibilities because of gambling activity.
• Borrowing money — from friends, family, or financial institutions — specifically to fund gambling.
• Gambling as a way to escape stress, anxiety, depression, or other personal difficulties.
• Feeling unable to stop gambling even when you genuinely want to.

5.2 Warning Signs in Someone You Know

• Unexplained financial difficulties, debts, or requests to borrow money without a clear reason.
• Secretiveness about online activity, device usage, or finances.
• Mood swings that correlate with gambling wins and losses.
• Withdrawal from social activities, family events, or regular routines.
• Increased stress, anxiety, or depression without an apparent cause.

6. Self-Assessment

The following questions are drawn from widely used responsible gaming screening tools. Answer them honestly — this assessment is entirely private and is for your own benefit only. There is no right or wrong answer, and your responses are not recorded by krekaya.

7. Support & Resources

If you are concerned about your gambling — or about someone else's — help is available. krekaya's own support team is available 24 hours a day, 7 days a week, and can assist you in activating any responsible gaming tool on your account. In addition, we encourage players to reach out to independent professional organisations that specialise in gambling-related support.

You do not need to be in crisis to ask for help. Early conversations with a support professional can prevent a developing issue from becoming a serious problem. All communications with krekaya's responsible gaming team are handled in strict confidence.

7.1 krekaya In-Platform Support

krekaya's dedicated responsible gaming support is available through the following channels at no cost to you:

7.2 Independent Support Organisations

For players who prefer to speak with an independent professional, the following types of organisations provide confidential support for problem gambling. We encourage you to search for local counselling services available in Bangladesh, including those offered through hospitals, mental health clinics, and community support groups in cities like Dhaka, Chittagong, Sylhet, and Khulna.

• Mental Health Professionals: Psychologists and counsellors trained in behavioural addiction can provide one-to-one therapy for problem gambling. Ask your local hospital or community health centre in Bangladesh for a referral.
• Gamblers Anonymous: A worldwide fellowship of people who share their experience, strength, and hope with each other in order to solve their common problem and help others recover from a gambling problem. Meetings are available in-person and online.
• National Mental Health Helplines: Bangladesh has a growing network of mental health helplines. If you are in emotional distress related to gambling, please reach out to a mental health helpline in your area for immediate support.
• Family Support Services: If a family member's gambling is affecting you, consider speaking with a social worker or family counsellor. Supporting a loved one with a gambling problem is challenging, and professional guidance can make a meaningful difference.

8. Safe Play Tips

Responsible gambling does not mean gambling less — it means gambling in a way that is safe, enjoyable, and within your means. The following practical tips are designed to help every krekaya player maintain a healthy, positive relationship with gaming.